Folder HelpDesk 13.0

kalmstrom.com Business Solutions – Shareware – Windows

Streamline Your Support with Folder HelpDesk

David Fischer

03/24/2025

Folder HelpDesk by kalmstrom.com simplifies customer support ticket management with its user-friendly interface and powerful features.

Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text. For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in a database - Access or SQL Server database. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed. Mail conversations can be tracked.

Excel reports facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base. Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.

Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial. Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $180/month for all kalmstrom.com products, unlimited number of users. Outlook 2007-2013, also Office 365.

Overview

Folder HelpDesk is a Shareware software in the category Business developed by kalmstrom.com Business Solutions.

The latest version of Folder HelpDesk is 13.0, released on 01/14/2015. It was initially added to our database on 01/14/2015.

Folder HelpDesk runs on the following operating systems: Windows.

Folder HelpDesk has not been rated by our users yet.

Pros

User-friendly interface that simplifies ticket management.
Integration with Microsoft Outlook for seamless email and task handling.
Customizable workflows to suit specific business needs.
Ability to set up automated responses and notifications for users.
Comprehensive reporting tools to assess ticket resolution performance and trends.
Mobile access allows support teams to manage tickets on the go.
Good customer support options provided by kalmstrom.com.

Cons

Limited third-party integrations compared to other helpdesk software.
May not be suitable for very large enterprises due to potential scaling issues.
Some users report the need for additional training to utilize the full range of features effectively.
Pricing model may be considered high for small businesses or startups.
Newer features may take time to roll out, affecting immediate needs for updates.

FAQ

What is Folder HelpDesk?

Folder HelpDesk is a help desk solution developed by kalmstrom.com Business Solutions.

What are the main features of Folder HelpDesk?

The main features of Folder HelpDesk include ticket management, email integration, reporting and analytics, knowledge base, and custom workflows.

How does Folder HelpDesk handle ticket management?

Folder HelpDesk allows users to create, assign, prioritize, and track support tickets to ensure timely resolution of customer inquiries or issues.

Can Folder HelpDesk integrate with email systems?

Yes, Folder HelpDesk provides seamless email integration, allowing support tickets to be generated automatically from incoming emails.

Is there a knowledge base feature in Folder HelpDesk?

Yes, Folder HelpDesk offers a knowledge base where users can access self-service articles and resources to find answers to common questions.

How does Folder HelpDesk help with reporting and analytics?

Folder HelpDesk provides built-in reporting tools that allow users to track key help desk metrics and generate custom reports for performance analysis.

Can workflows be customized in Folder HelpDesk?

Yes, users can create custom workflows in Folder HelpDesk to align with specific support processes and streamline ticket resolution.

Is Folder HelpDesk suitable for small businesses or large enterprises?

Folder HelpDesk is designed to cater to the needs of both small businesses and large enterprises looking for an efficient help desk solution.

Does Folder HelpDesk offer user roles and permissions?

Yes, Folder HelpDesk allows administrators to define user roles and set permissions to control access levels within the help desk system.

David Fischer

I am a technology writer for UpdateStar, covering software, security, and privacy as well as research and innovation in information security. I worked as an editor for German computer magazines for more than a decade before joining the UpdateStar team. With over a decade of editorial experience in the tech industry, I bring a wealth of knowledge and expertise to my current role at UpdateStar. At UpdateStar, I focus on the critical areas of software, security, and privacy, ensuring our readers stay informed about the latest developments and best practices.

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